How long does my order take to ship?

. Shipping generally takes 5-10 business days depending on the size or your order and location the order is being sent to!

Do you offer international shipping? 

Not yet, soon🤍

What is your return policy? 

Returns & Refunds

Because each Caring Candle product is handmade with care, all sales are final. We do not accept returns or exchanges for change of mind, scent preference, or personal preference.

Damaged or Incorrect Orders

If your order arrives damaged, broken, defective, or you receive the wrong item, please contact us within 5 days of delivery.

Please include:

• Your name and order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we will work with you to provide an appropriate replacement or refund.

Please do not discard damaged products or packaging until your claim has been resolved.

Handmade Products

Our candles are handmade in small batches. Slight variations in color, appearance, finish, scent, or decorative vessels may occur and are part of the handmade nature of our products. These normal variations are not considered defects.

Scent Preference

Fragrance is personal, so we cannot accept returns because a customer does not like a particular scent. If you’re unsure which fragrance is right for you, we recommend trying our Candle Scent Flight, which allows you to sample four scents before purchasing a larger candle.

Jewelry

For hygiene and safety reasons, bracelets and necklaces are final sale unless they arrive damaged or defective.

Shipping

Original shipping charges are non-refundable except when an order arrives damaged, defective, incorrect, or when otherwise required by law.

The Caring Candle is not responsible for packages that are delayed due to carrier delays or customs processing.

International Orders

International customers are responsible for any applicable customs duties, import taxes, or fees charged by their country. These charges are separate from the purchase and shipping costs paid to The Caring Candle.

If an international shipment is returned because customs charges were not paid or the package was refused, any refund will be handled after the package is returned to us and may exclude shipping costs and other non-refundable charges, to the extent permitted by law.

Order Cancellations

Because we begin preparing orders quickly, cancellation requests should be made as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

Questions or problems with an order can be sent to:

The Caring Candle LLC
faith@thecaringcandle.com

Our goal is to treat every customer with kindness and fairness while protecting the time and care that goes into each handmade product.